Below FAQ are some common concerns of our customers before purchasing, if you have other questions, please just send it to info@pampamlondon.com

 

Mon, Tues, Wed, Fri, Sat - 11am - 6:30pm
Thurs - 11am - 7pm
Sun - 12pm - 5pm

Yes, with the exception that the item for exchange is swapped for the same item purchased. This item can be a different size or colour. Unfortunately we are unable to exchange an item for a different item. If you wish to do this, the item you wish to exchange must be sent back to us as a return. We will then issue you a refund and you can make a new purchase online. Please note-

  • Items returned for exchange must be in the same condition as they were bought, unworn and with original product tags still attached. If the item does not meet these standards, an exchange will not be granted.
  • Due to hygiene reasons, earrings and swimwear bottoms may not be returned for exchange or refund. Other items that cannot be exchanged/returned are magazine, and aerosols.
  • SALE items, once purchased, are final and cannot be exchanged.
  • To send an item back for exchange, please email us at info@pampamlondon.com to request an returns/exchange form. Fill this form out accordingly and send it together with you item for exchange to

pam pam

129 Bethnal Green Road

London, United Kingdom, E2 7DG

+4420 3601 7860

Yes. Refunds are granted if the item you have purchased is unsuitable, or is faulty and does not perform in the manner it was meant to. Please note -

  • If you wish to return an item for a refund, please email us at info@pampamlondon.com and request a returns form. Fill the form out accordingly and send it with the item for return to:

pam pam 129 Bethnal Green Road London, United Kingdom, E2 7DG +4420 3601 7860


  • Returns must be made within 14 days of receipt for customers in the UK, and 14 days for international customers. If a request for a returns form, or an item are well after this period, a refund will not be applied and you will be notified via email.
  • All items must be in original, re-saleable condition with product tags still attached. If returned items are not up to this standard, a refund will be refused.
Please email your CV and cover letter to info@pampamlondon.com
From time to time we hold special events that range from art, culture and music sessions, to yoga, fitness meets and workshops. The best way to stay in touch is to sign up to our mail out. Also, you’re welcome to follow us on Instagram, Twitter and Facebook.
We do! In order to keep up to date, please sign up to our mail out. Also, you’re welcome to follow us on Instagram, Twitter and Facebook.
To create an account, please find the Sign In button at the top, right hand corner of the screen. Follow the prompts to open an account. Your account information is always accessible and changeable. If you have any queries regarding your account, please email us at info@pampamlondon.com and we will assist you.
If you need to update your account, simply login and select the ‘update details’ tab on the screen. Here you can change your billing and shipping addresses and contact details.
If you wish to cancel your account, please contact us at info@pampamlondon.com with the subject line ‘cancel account’. We will notify you once your account has been terminated.
All domestic orders are sent via Royal Mail with a track and trace service and shipping costs start from £4. The best way to check the cost of shipment is to proceed to the checkout page, prepayment, where the shipping will be automatically calculated once your address has been entered. We offer free shipping for all UK orders that are £250 and over.
The Royal Mail service we use is a next day, trackable service to the UK. Please note -
  • All orders placed before 1pm will be shipped the same day and received the next. Orders placed after 1pm will be shipped the following business day.
  • This Royal Mail service requires a signature upon delivery, so please make sure you are available to receive your order, or a neighbour you trust.
  • If your order does not arrive, please use the following Track & Trace link and enter the tracking number that you received in your Shipment Confirmation email. This will give you the location of where your order is, or if your order was received by a neighbour. If you cannot see any information, please contact Royal Mail and quote your given tracking number.
Yes. It is possible to track orders sent internationally using the following link to  Track & Trace. A tracking number is provided to you in the original Shipment Confirmation email. If you did not receive this email, please contact us at info@pampamlondon.com and quote your order number. We will resend you your Shipment Confirmation. To keep the costs down for domestic shoppers, tracked shipping is not available. If you do wish for your order to be trackable, please email us at  info@pampamlondon.com before finalising your purchase. 
Absolutely! Click + Collect is available for all purchases. Orders will endeavour to be ready within 10 mins. Just select this option when you check out. You will receive a confirmation email once your order is ready to be collected.
Yes, we ship to anywhere in the world via Royal Mail.
Shipping costs for international purchases will depend on the destination and weight of the order. For the most accurate calculation, please proceed to checkout, prepayment, and your shipping total will be calculated once you have entered your address.
Royal Mail estimates international deliveries take between 3-10 local business days. The amount of days is dependent on the destination of the order. Please note-
  • Orders received before 1pm London BST time will be processed same day. Orders received after this time will be processed next business day.
  • Your order may be delayed due to items being processed by Customs & Excise in the country of destination. Unfortunately, this process is not within pam pam's jurisdiction. Any delays caused by customs, please contact your Customs office for information on your order.
  • Your order is trackable and you will be given a tracking number in your Shipment Confirmation email. This means you will be able to keep up to date on where your order is.
  • If you require your order to be sent express, please email us at info@pampamlondon.com with your request and we will assist you.
You may be liable for import and/or customs duties on your order. If you are unsure of these charges, it is advisable to contact your local customs office to ask advice on what fees you could incur. pam pam is not liable and will not pay any of these charges. Please note: non-EU customers will not pay 20% VAT tax on their items. When the shipping destination is entered at checkout, the VAT will be deducted automatically.

Yes, you can exchange an item you bought in store within a 14 day period. Any exchanges made outside this time may be refused. Please not -

  • Items returned must be in the same condition they were bought, unworn and with original product tags still attached. If the item for exchange does not meet these standards, the exchange will be refused.
  • SALE items, once purchased, are final and cannot be exchanged.

No, we do not offer refunds for in store purchases. We are happy to offer you an exchange for something else, or a credit note for the original purchase amount of the item. Please note-

  • Items returned must be in the same condition they were bought, unworn and with original product tags still attached. If the item does not meet these standards, an exchange or credit not will be refused.
  • In case an item is faulty due to a manufacturers issue, please bring the item back in store so it can be evaluated. Decisions can sometimes not be given on the spot for faulty items due to the need for the item's brand manufacturer to examine the fault first. This is to assess whether they can issue a new one for exchange, or whether they can offer a refund.
  • SALE items, once purchased, are final and cannot be exchanged/returned.