Below FAQ are some common concerns of our customers before purchasing, if you have other questions, please just send it to firstname.lastname@example.org
Yes, with the exception that the item for exchange is swapped for the same item purchased. This item can be a different size or colour. Unfortunately we are unable to exchange an item for a different item. If you wish to do this, the item you wish to exchange must be sent back to us as a return. We will then issue you a refund, less the original and return shipping cost, and you can make a new purchase online. Please note-
- Items returned for exchange must be in the same condition as they were bought, unworn and with original product tags still attached. If the item does not meet these standards, an exchange will not be granted.
- Due to hygiene reasons, earrings and swimwear bottoms may not be returned for exchange or refund. Other items that cannot be exchanged/returned are magazine, and aerosols.
- To send an item back for exchange, please email us at email@example.com to request an returns/exchange form. Fill this form out accordingly and send it together with you item for exchange to
129 Bethnal Green Road
London, United Kingdom, E2 7DG
+4420 3601 7860
Yes. Refunds are granted if the item you have purchased was done so online, is unsuitable, or is faulty and does not perform in the manner it was meant to. Please note -
- If you wish to return an item for a refund, less original and return shipping cost, please email us at firstname.lastname@example.org and request a returns form. Fill the form out accordingly and send it with the item for return to:
pam pam 129 Bethnal Green Road London, United Kingdom, E2 7DG +4420 3601 7860
- Returns must be made within 14 days of receipt for customers in the UK, and 14 days for international customers. If a request for a returns form, or an item are well after this period, a refund will not be applied and you will be notified via email.
- All items must be in original, re-saleable condition with product tags still attached. If returned items are not up to this standard, a refund will be refused. Should the return be deemed in a re-sellable condition, we will issue a refund for the item, less delivery charges, and you will be notified via email
We offer two domestic options for shipping, A faster 1st class service taking 1-2 business days and a standard 2nd class service taking 3-5 business days.
- All orders placed before 2pm on a business day will be shipped the same day. Orders placed after 2pm will be shipped the following business day.
- This Royal Mail service requires a signature upon delivery, so please make sure you are available to receive your order, or a neighbour you trust.
- If your order does not arrive, please use the following Track & Trace link and enter the tracking number that you received in your Shipment Confirmation email. If you have not received your shipment email, please be sure to check your spam/junk inbox before contacting us. The tracking number will give you the location of where your order is, or if your order was received by a neighbour. If you cannot see any information, please contact Royal Mail and quote your given tracking number.
- Orders received before 1pm London BST time will be processed same day. Orders received after this time will be processed next business day.
- Your order may be delayed due to items being processed by Customs & Excise in the country of destination. Unfortunately, this process is not within pam pam's jurisdiction. Any delays caused by customs, please contact your Customs office for information on your order.
- Your order is trackable and you will be given a tracking number in your Shipment Confirmation email. This means you will be able to keep up to date on where your order is.
- If you require your order to be sent express, please email us at email@example.com with your request and we will assist you.
Yes, you can exchange an item you bought in store within a 14 day period. Any exchanges made outside this time may be refused. Please not -
- Items returned must be in the same condition they were bought, unworn and with original product tags still attached. If the item for exchange does not meet these standards, the exchange will be refused.
- SALE items, once purchased, are final and cannot be exchanged.
No, we do not offer refunds for in store purchases. We are happy to offer you an exchange for something else, or a credit note for the original purchase amount of the item. Please note-
- Items returned must be in the same condition they were bought, unworn and with original product tags still attached. If the item does not meet these standards, an exchange or credit not will be refused.
- In case an item is faulty due to a manufacturers issue, please bring the item back in store so it can be evaluated. Decisions can sometimes not be given on the spot for faulty items due to the need for the item's brand manufacturer to examine the fault first. This is to assess whether they can issue a new one for exchange, or whether they can offer a refund and to determine whether it is a manufacturers fault
- SALE items, once purchased, are final and cannot be exchanged/returned.