Shipping & Delivery
For web and telephone orders placed before 2pm on a business day, the orders will be dispatched that same day. Orders placed after 2pm will be despatched next business day. As we hope delivery times are as near as possible to the advised shipment estimates, unfortunately deliveries are subject to delays due to the involvement of a third party delivery service and therefore cannot be guaranteed. pam pam does not take responsibility for this and advises that purchases are made with plenty of time if there is a deadline to meet.
All orders despatched within mainland UK are sent using a Royal Mail Special Delivery service and are delivered Monday to Friday, excluding bank and public holidays. Once fully processed, we aim to deliver all UK mainland orders within approximately 5 business days depending on your chosen delivery service.
We offer two domestic options for shipping, A faster 1st class service taking 1-2 business days and a standard 2nd class service taking 3-5 business days.
All orders placed before 2pm on a business day will be shipped the same day. Orders placed after 2pm will be shipped the following business day.
This Royal Mail service requires a signature upon delivery, so please make sure you are available to receive your order, or a neighbour you trust.
If your order does not arrive, please use the following Track & Trace link and enter the tracking number that you received in your Shipment Confirmation email. This will give you the location of where your order is, or if your order was received by a neighbour. If you cannot see any information, please contact Royal Mail and quote your given tracking number.
Orders despatched Internationally are shipped using a Royal Mail International Signed For Delivery service. International deliveries take approximately 7-15 local business days, excluding bank and public holidays.
Deliveries made outside of the European Union may be subject to delays due to the destination country's Customs and Excise. These procedures are outside of pam pam's jurisdiction. If you have any questions regarding these circumstances, or if your order is delayed, it is advised that you call your country's Customs office.
The best way to check the cost of shipping is to proceed to the check out page, enter in your address and your postage will be automatically calculated for you.
pam pam are happy to offer a full refund of the purchase amount, less shipping, or exchange on all website and telephone orders within a 14 day period from the date the goods are received, for orders made within the UK. The same 14 day period applies to International orders from the date the goods are received. Please note, all items must be returned in their original, re-saleable condition, with all tags attached. pam pam does not cover return postage for items that are to be refunded or exchanged. If an exchange is requested, a delivery cost will need to be charged for the exchanged item and pam pam will contact you to organise the postage. In the event of an item being faulty, pam pam will refund all charges and expenses.
**Please note - When sending items back to pam pam from an international location, please mark the parcel with 'RETURNED GOODS' to avoid customs charges. pam pam is not responsible, nor will be held liable for any customs charges on returned items. This will be up to the sender to pay.
How to Return & Exchange
To return an item, please email email@example.com to request a returns form with the reason for return. We will respond within 24 hours with a returns form attached. Once you have received the form, please fill it out accordingly and include it along with the goods to the address below.
Pam Pam London
129 Bethnal Green Road,
All returns must be securely packaged and sent by registered post or recorded delivery. It is advised that you keep a record/receipt of posting. pam pam will not accept responsibility for loss or damage to items being returned. Once we have received the returned items and deemed them in appropriate order, we will despatch the exchange or issue a refund via your original payment method (credit/debit card or PayPal account) excluding any original shipping costs, within 3 working days. Please note that payments may take time to show in your bank account. If you have any issues, please email us at firstname.lastname@example.org with your original order number.
We try to ensure our stock levels are kept up to date, especially during busy SALE times. If in the off chance an item you have purchased is in fact out of stock, we will issue you a full refund immediately and notify you via email.
Your privacy is important to us and we take this matter very seriously. We do not store any personal payment information, such as credit card information, on this site. Payments are performed through a third party site that deals with transactions securely. The information we do collect pertains to the information given from the customer upon finalising a purchase. This information includes the customer's name, address and phone number. pam pam does not distribute this information for any reason to anyone. To manage this information, it is possible to log into your account and make changes where necessary. If you require further information, please do not hesitate to email us at email@example.com
Due to the high level of fraudulent activity regarding online shopping, you may be requested to provide identification before your order can be confirmed. These security measures are in place in order to protect the business as well as the customer.